Returns & Exchanges
We want you to feel like a true fairy in your new fashion finds, but if your order isn't a perfect fit, we offer easy returns within 30 days of delivery. All items must be in their original, unworn condition with tags attached to be eligible for a refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Magic
Carefully place the items in their original packaging, ensuring all official Winx Club tags and labels are intact.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing